Truffle

Truffle is a clever tool that automatically answers questions in Slack, freeing up team members to get more work done. By combining AI and team discussions, Truffle automatically generates documentation and answers questions, so critical information is readily available and easily searchable.

Truffle solves the problem of repetitive questions and lost knowledge in Slack by monitoring channels for interesting threads and summarizing them into a question and answer format. That knowledge base then can be used to automatically answer questions in those channels, offering answers that are relevant and useful. Among its features:

• AI-based Answers: Truffle uses a multi-layer model to provide answers that are both accurate and relevant.
• Smart Discovery: No setup needed to make knowledge available.
• Knowledge Base: Previously asked questions and answers are stored and searchable in a separate knowledge base.

Truffle is useful for teams that have to handle a lot of repetitive questions in areas like:

• HR: Let people get back to their jobs by automating answers to common questions.
• IT Support: Automate answers to common technical questions.
• Product Teams: Keep everyone on the same page by offering an alternative to plowing through long product updates.

Pricing is simple:

• Free: 1 channel, 15 answers per month, with an upgrade message.
• Premium: $60/month, unlimited channels, with a 30-day free trial.
• Community: For non-profit Slack communities, unlimited channels, 50 answers per month, and an upgrade message.

Adding Truffle to a single channel means teams can start getting more work done, more efficiently. The tool is easy to use and requires minimal setup effort, so it's a good starting point for anyone looking to boost Slack collaboration and knowledge sharing.

Published on June 10, 2024