If you want a tool to help your team knowledge base grow automatically with minimal overhead, Tettra is a top contender. It's got AI-powered answers, the ability to create reusable content and semantic search that can dramatically cut down on repetitive questions. The service can be integrated with common tools like Slack, Microsoft Teams and Google Workspace, so you can easily fit it into your workflow. Tettra has several pricing levels to accommodate different organizational needs, including a 30-day free trial.
Another strong contender is Document360, which can be used for both customer-facing and internal knowledge bases. It's got a self-service portal, advanced editor and powerful search. Document360 integrates with more than 120 tools and has AI-powered suggestions to help you automate documentation. With a starting price of $0, it's a good option to help you scale customer service and increase productivity without adding support costs.
If you're using Slack or Microsoft Teams, QueryPal offers an AI-powered chatbot that can respond to repetitive questions in real-time. It can draw from your company documents to generate reports and answer questions automatically. QueryPal also has role-based access controls for security and supports multiple user roles, so it's good for teams like customer support and DevOps.
Last, Gleen offers a generative AI platform using GPT-4 to provide accurate and relevant answers. It automates tasks and aggregates knowledge through customizable Action Bots. Gleen integrates with help desks and messengers, so it can be used in a variety of situations like customer success, sales and IT help desk. Its consumption-based pricing model means you only pay for the conversations you use.