If you're looking for another Halp alternative, Question Base is worth a look. It can be integrated with Slack to automatically answer common questions, freeing up time and increasing productivity. It uses AI to learn from your chat history and provide answers on the fly, so you don't have to rely on human agents. It's a good option for teams that have a lot of repetitive questions and want to increase efficiency.
Another good option is My AskAI. It can be integrated with a variety of live chat tools like Intercom, Zendesk and HubSpot to deflect up to 75% of support requests. It also offers features like automated handoff to human agents, automated content integration, immediate AI answers and support for multiple languages and channels. That makes it a good option for teams that want to lower support costs and improve efficiency without disrupting what's already in place.
If you're looking for a more specialized helpdesk tool, ClearFeed could be the way to go. It can be integrated with Slack for a full helpdesk interface with features like triage channels, SLA tracking and automated workflows. ClearFeed is designed to reach customers where they are, respond quickly and facilitate better collaboration. It also integrates with popular tools like Zendesk, Jira and Salesforce, so it's a good option for a variety of support needs.
Last, you could look at QueryPal if you want an AI-powered system to answer common questions in Slack and Microsoft Teams. It can be integrated with company documents to generate reports and answers on the fly, and it offers features like role-based access controls and real-time updates. QueryPal supports multiple integrations and can accommodate a variety of team use cases, so it's a good option for improving communication and reducing support requests.