Kayako

Kayako is a help desk software platform that helps businesses provide multilingual, multichannel customer service through live chat, email, Facebook and Twitter. With the help of AI technology, Kayako can automatically resolve up to 80% of customer support questions, freeing up human staff for more complex issues.

Kayako's helpdesk software includes powerful out-of-the-box features that let customer service teams handle requests and conversations from multiple channels. It offers a shared inbox for better productivity, custom views and conversation assignments to keep teams on track with open issues. And it includes a fully customizable knowledge base so customers can find answers at any time.

Among Kayako's features are:

• Live Chat Software: Offers a customized, engaging live chat experience 24/7 across all channels, with the option to customize the look and feel to match websites, iOS and Android apps.
• Context-Driven Customer Service: Offers a unified view of a customer's history through Kayako SingleView, giving customer service teams a better understanding of their interactions with the company.
• Fast Customer Service Experiences: Lets teams offer personalized support with depth and personality.
• Customer Self-Help Knowledge Base: Lets customers find answers on their own, even when the support team isn't available.
• Real-Time Customer Activity: Pulls customer activity from all apps into Kayako for better context and faster support.
• Internal Helpdesk: Stays organized and speeds up internal support with a single solution.

The company doesn't reveal pricing, but you can request a free demo without needing to provide a credit card number.

Kayako is for businesses of all sizes, but it's best for those trying to improve customer support across multiple channels, including customer support software, internal IT support desks and eCommerce support. The company's software integrates with other tools and services so teams can easily manage and deliver support. With its powerful features and AI technology, Kayako can help businesses offer customers effortless and personalized support that leads to higher customer satisfaction and loyalty.

Published on July 11, 2024