Kayako Alternatives

If you're looking for another Kayako alternative, Ultimate is a good option. It uses generative AI to automate more than 60% of support requests across multiple digital channels, just like Kayako. The platform offers tools like UltimateGPT for answering FAQ-style questions and Dialogue Builder for custom dialogues. Ultimate also integrates with any CRM, providing personalized responses and optimizing conversation performance with its Analytics Suite.

Another alternative is Khoros, which is geared toward delivering personalized support interactions with generative AI and automation. It offers a unified support interface, omnichannel views and conversation analysis. Khoros is designed to create seamless and efficient support experiences, so it's a good choice for companies that want to improve their digital-first, omnichannel engagement without sacrificing quality.

Helpix is another option. It offers intelligent, automated customer service with AI on social media, email and live chat. Helpix's advanced NLU can generate human-sounding answers and can be easily integrated with knowledge bases. The platform is designed to improve customer interactions and increase satisfaction with AI technology like LLMs and generative AI.

If you want an all-in-one option, Zendesk offers AI-powered tools to personalize interactions across multiple channels. It includes AI Agents, AI-powered Workforce Management and AI-based Quality Assurance, so it's a scalable and customizable option for running customer service operations.