Question: Is there a solution that provides a unified view of customer interactions across all channels, including live chat, email, and social media?

One of the best is Sprinklr, a unified, AI-infused customer experience management platform that consolidates front-office teams, tools and touchpoints to end the chaos of multiple CX tools. Sprinklr has a suite of AI-infused products, including Sprinklr Service for customer service, Sprinklr Social for customer engagement, and Sprinklr Insights for real-time consumer insights. It's geared for companies that want to consolidate customer-facing work and improve productivity.

Another powerful option is Khoros, a personalized support experience platform that uses generative AI, data and automation to give customers the answers they need through a single digital concierge. It includes a single support interface, omnichannel view, conversation analysis and service and marketing insights. Khoros is geared to create seamless and efficient support experiences that meet customers' rising expectations for digital-first interactions.

If you want to focus on AI-powered automation, CommBox is a good option. It offers a unified inbox, sophisticated AI and automation tools across many digital channels, including social media, WhatsApp, chat, SMS, email and more. CommBox can route 50% of calls to digital channels and automate 50% of digital interactions, leading to a major reduction in CX costs. It offers 24/7 customer support and detailed analytics and reporting, making it a flexible option for improving customer service and reducing operational costs.