Zoho SalesIQ

Zoho SalesIQ is an all-purpose customer engagement platform that lets businesses interact with website visitors and customers across the entire customer journey. It's got a variety of tools to help you engage customers proactively, so you can start the right conversation at the right time. Zoho SalesIQ includes live chat, analytics and visitor scoring to help you get a better handle on customer interactions.

Zoho SalesIQ has tools for different business roles:

• Marketing: Reach more customers by interacting with prospects from different countries and sources. Set up automated triggers to start a chat with a visitor based on their interests and time on site. Integrate with popular marketing apps, track content performance, and schedule visitor reports.
• Sales: Convert leads with less work. Use custom chatbots to handle small talk, route leads to the best sales rep, and make audio calls right from the live chat window. Integrate with CRM to get access to lead and contact information.
• Support: Help customers with automated chatbots and live chat. Integrate with help desk software to handle support tickets and screen sharing. Support mobile users with Mobilisten, the mobile SDK.

Among the benefits of Zoho SalesIQ:

• Easy setup and customization: Paste the live chat code on your website and customize the platform to fit your business process.
• Lead conversion: Convert web prospects into loyal customers with custom flows using automated triggers and bots.
• Automation and efficiency: Automate custom actions and responses based on your marketing, sales or support process using Zobot.
• Real-time translation: Help you communicate better with international customers by translating chat messages.
• Prospect engagement continuity: See a unified view of all prospect activity on your website, including traffic source and previous interactions.

Zoho SalesIQ integrates with more than 30 apps, including Zoho CRM, HubSpot, Google Analytics, Shopify and Salesforce, so you can keep data flowing across systems. With more than 465,000 businesses around the world using Zoho products, Zoho SalesIQ is good for travel, real estate, education, restaurants, manufacturing, startups, ecommerce and financial services.

Pricing isn't disclosed, so check the Zoho SalesIQ website for the latest pricing information. With Zoho SalesIQ, businesses can improve their customer engagement and overall customer experience.

Published on July 6, 2024