Question: I need a solution that automates customer support and integrates with help desk software, can you recommend one?

If you want a system that automates customer support and integrates with help desk software, Forethought is a mature option. The AI-powered platform automates tasks, improves resolution rates and lowers support costs. Its tools include Solve for automated responses, Triage for ticket routing, Assist for AI-generated summaries, and Discover for workflow optimization. Forethought also integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, which makes it a good fit for e-commerce, SaaS and FinTech companies.

Another option is Auralis, a conversational AI designed to help companies handle up to 70% of customer requests immediately. It offers 24/7 support, multilingual support, and integration with existing helpdesk software so data can be synchronized. Features like Support CoPilot, Insights Dashboard and Helpdesk Assistant help agents handle customer support more efficiently, making it a good fit for companies of all sizes looking to improve customer satisfaction and lower handle times.

Algomo is another option. It offers an AI chatbot that answers 85% of repetitive questions, live chat with human-AI triaging, and personalized interactions in more than 100 languages. The platform integrates with Shopify, Hubspot, Slack and Google Analytics for omnichannel support across multiple channels. Algomo is a good fit for e-commerce, travel and SaaS companies looking to automate a lot of their customer support.

If you want a full help desk system, BoldDesk offers AI-powered tools to process tickets, tasks and customer interactions. It includes AI copilot, no-code workflow automation and multilingual support, and integrates with a variety of tools and apps. BoldDesk's AI tools let agents respond more quickly, summarizing previous conversations and offering context-specific advice, and it's a good fit for companies that want to improve productivity and customer satisfaction.