Jitbit Helpdesk

Jitbit Helpdesk is a full-featured help desk software designed to provide top-notch customer support. It's available in both SaaS and self-hosted versions, so you can get started quickly. Whether you're an IT pro or a small business, Jitbit has a flexible solution to meet your customer service needs.

Jitbit is geared for email-based support, letting you forward support emails to the helpdesk app and start managing tickets right away. It integrates with several mail systems, including IMAP, MS Exchange, POP3 and SMTP, and has anti-spam and deduping abilities to keep your inbox clean.

Some of the key features of Jitbit Helpdesk include:

• Email First Helpdesk: Customize email processing, automation, and integrations to boost your email support.
• AI Powered: Use LLMs to auto-generate responses based on your Knowledge Base articles and docs for faster support.
• Mobile Helpdesk: Free iOS and Android apps for on-the-go support, so customers can track their tickets and update details.
• Help Desk Automation: Automate repetitive tasks using triggers for sending automatic replies, assigning technicians and setting due dates.
• Team Mailbox: Shared inbox for your helpdesk team with advanced reporting, bulk actions and ticket-merging abilities.
• Canned Responses and Knowledge Base: Respond quickly to common questions with saved responses and suggested Knowledge Base articles.
• Integration with 500+ Applications: Connect with popular services like Slack, Jira, Dropbox and many more through Zapier.

Pricing plans are designed for teams of different sizes:

• Freelancer: $29/month (1 agent, unlimited storage)
• Startup: $69/month (4 agents, unlimited storage)
• Company: $129/month (7 agents, unlimited storage, downloadable backup)
• Enterprise: $249/month (9 agents, unlimited storage, downloadable backup, hide "powered by Jitbit")

Self-hosted options are also available with perpetual licenses:

• Small: $2,199 (10 agents, free upgrades for 1 year, perpetual license)
• Company: $3,799 (20 agents, free upgrades for 1 year, perpetual license, API, SAML)
• Enterprise: $6,499 (unlimited agents, free upgrades for 1 year, perpetual license, API, SAML, expedited support)

Jitbit Helpdesk has an easy-to-use interface, integration with many third-party services and AI-powered automation to help you streamline your customer support. Whether you're a small startup or a large enterprise, Jitbit has a powerful and affordable option to help you manage your help desk needs.

Published on June 28, 2024