Question: Can you recommend a customer support platform that uses AI to generate responses and has a mobile app for on-the-go support?

If you're looking for a customer support platform that uses AI to generate responses and has a mobile app for on-the-go support, AIHelp is an excellent choice. It combines AI-powered messaging and automation to improve customer satisfaction and in-app efficiency. It offers in-app messaging, AI chatbots and smart auto-check forms, and supports multiple platforms, including mobile with SDKs and web embedded code. AIHelp has multiple pricing plans and a 21-day free trial, so it's adaptable to businesses of all sizes.

Another powerful option is Respond.io, an all-in-one customer conversation management platform. It captures leads from multiple touchpoints and automates with AI-powered automation across multiple communication channels like WhatsApp, email and social media. Respond.io offers a mobile app for sales on-the-go, customizable software integrations and enterprise-grade security. It offers a free trial with no credit card required and pricing based on actively engaged contacts, so you can pay only for what you need.

Forethought is also worth a look. The platform automates mundane tasks and boosts resolution rates with its AI-powered tools. It offers Solve for simple questions, Triage for intent-based routing, and Assist for AI-generated ticket summaries. Forethought integrates with top helpdesks like Zendesk and Salesforce, and it's geared for e-commerce and SaaS companies. Its benefits include substantial cost savings and productivity improvements.

For a more comprehensive solution, Ada offers AI-powered customer service automation. It integrates with your existing knowledge base and offers personalized answers across multiple channels like web, mobile, social, SMS and phone. Ada's features include voice and email automation, multilingual support and AI coaching. It's shown strong results, including high automated resolution rates and substantial cost savings, so it's good for a wide range of industries.