Question: Need a solution that allows my team to manage tickets and share a mailbox with advanced reporting and bulk actions.

If you're looking for a tool that lets your team manage tickets and share a mailbox with more advanced reporting and bulk actions, Jitbit Helpdesk is a good option. It's available in SaaS and self-hosted versions and is geared to grow with IT professionals and small businesses. Jitbit lets you customize email processing, uses AI to generate automated responses, offers a shared team mailbox and a knowledge base. It also integrates with more than 500 other apps through Zapier and offers a simple interface for automating customer support.

Another good option is BoldDesk, an all-in-one help desk tool that uses AI and workflow automation to improve customer support. It offers features like an end-to-end ticketing system, knowledge base, task management, AI copilot, mobile app and detailed reporting and analytics. BoldDesk is designed to resolve 70% of customer issues on the first contact, so it's a good option for companies that want to improve support processes and increase productivity.

Last, Unthread is a Slack-based tool that converts Slack threads into prioritized tickets with assignments, SLAs and automations. It's tightly integrated with Slack, so teams can manage customer conversations and tickets directly from the messaging platform. With automated ticket tracking, SLA tracking and AI-powered ticketing, Unthread is a good option for teams that want to manage internal ticketing processes.