Willdesk

Willdesk is an omnichannel customer service platform designed to help support teams in the ecommerce industry. It's designed to automate tasks, personalize interactions and deliver a better customer experience.

Willdesk automates some of the customer support work so support teams can focus on more important issues. Among its features are ticketing systems that work without a hitch, chatbots that can be automated and order tracking widgets that can help resolve customer questions. It also can track orders and loyalty program status.

The platform offers a single interface to manage customer interactions across Facebook, Instagram, WhatsApp, email and live chat. Integrating with Shopify gives access to customers' detailed profiles, including order history and loyalty program status, so support agents can personalize their responses.

Willdesk is designed to make back-office collaboration easier, to turn customer requests into tickets and to manage work across multiple channels. Live chat lets agents juggle multiple conversations at once, and a custom chatbot workflow can be set up in minutes without programming.

The company says it's designed to handle high traffic, with a track record of handling more than 1 billion user requests. More than 30,000 ecommerce businesses use Willdesk today, and the company's 24/7 support team can help with technical issues. Willdesk is GDPR compliant and has an ISO 27001 certification, which means it's been audited for information security and privacy.

Willdesk is geared for ecommerce businesses looking to improve their customer support. It offers a free start option and demo requests for those who want to try it out.

Published on June 28, 2024