Question: Can you recommend a helpdesk solution that automates repetitive tasks and provides personalized customer support?

If you're looking for a helpdesk solution that automates mundane tasks and offers personalized customer support, Forethought is a great choice. This AI-powered customer support platform automates repetitive tasks, improves resolution rates and lowers support costs. It comes with tools like Solve for automated responses, Triage for ticket routing, Assist for AI-generated ticket summaries, and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, making it a good choice for e-commerce, SaaS and FinTech companies.

Another powerful option is BoldDesk, an all-in-one help desk software that combines AI and workflow automation. It offers a full-featured ticketing system, knowledge base, task management, AI copilot for agent responses and a mobile app for support on the go. BoldDesk supports multilingual help desks and offers customization options. It's suitable for businesses of all sizes and offers a 15-day free trial so you can try it out and boost productivity and customer satisfaction with AI-powered tools.

Ultimate is another powerful option, using generative AI to automate more than 60% of support requests across multiple digital channels. It includes UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues and Backend Integrations for personalized responses. Ultimate integrates directly with any CRM, making it easier to automate complex use cases and support operations at scale.

If you prefer a more lightweight approach, check out Help Scout. This AI-powered support system automates mundane tasks and improves communication by drafting responses, summarizing email threads and filling in the gaps in your thoughts. Help Scout requires no coding to set up and has an easy-to-use interface, so it's easy to get started and maintain.