Willdesk Alternatives

If you're looking for another Willdesk alternative, Ultimate is also worth a look. The platform, which uses generative AI to handle more than 60% of support requests across digital channels, is designed to improve customer satisfaction and agent efficiency. It includes UltimateGPT for answering FAQ-type questions and a no-code Dialogue Builder. Ultimate also can be integrated with any CRM for automating complex use cases and scaling support operations.

Another good option is Zowie, an AI-powered customer service suite that's designed to reduce costs and increase revenue. Zowie automates up to 70% of routine inquiries, handles more than 175 languages, and offers a 360-degree customer view. It integrates with existing e-commerce sites and support software, and offers tools to increase revenue and improve customer satisfaction with features like product recommendations and friction point resolution.

helpix is an intelligent, automated customer service platform that uses AI to respond to customer inquiries in real time across multiple channels. It combines multiple data sources to train its AI and generate human-sounding answers. helpix is designed to improve customer interactions and automate service with next-gen NLU and generative AI.

If you want a more complete solution, check out Helpshift. The platform combines self-service, conversational support and ticketing to deliver the best customer experience. It includes AI-powered tools like Managed AI Workflows and Agent AI Copilot, as well as a range of analytics and reporting tools to measure customer and agent performance. Helpshift is designed to reduce support costs and increase agent productivity.