Qiscus

Qiscus is an omnichannel marketing, sales and support platform that helps businesses engage with customers by consolidating multiple communication channels. The all-in-one platform handles omnichannel, CRM and chatbot needs so businesses can better manage customer interactions. Qiscus is an official partner of the WhatsApp Business API.

With Qiscus, you can engage with customers on multiple scalable channels, including live chat, WhatsApp, Instagram, Facebook, Tokopedia and more. The platform's features, such as automated agent routing, performance analytics and CSAT, help teams deliver fast and efficient support. The chatbot solution helps sales or support teams work more effectively with no-code technology.

Some of the key features include:

• Omnichannel Support: Manage conversations across 20+ channels from one platform.
• Sales Conversion: Follow up with leads to build relationships and close deals.
• Automated Support: Route agents and track performance.
• Human-Bot Collaboration: Use chatbots to augment team performance.
• Integration Flexibility: Connect with various systems or applications to suit your business needs.

Qiscus has helped businesses improve performance with results including:

• Up to 2X sales conversion
• Up to 50% reduction in manpower cost
• Up to 90% increase in agent productivity
• Over 2 billion messages handled
• Serving over 100 million end-users
• Supporting over 50,000 agents

Pricing and trial information is available upon request, as the platform offers flexible pricing to suit individual business needs. Qiscus supports a wide range of industries and has worked with many well-known companies, offering a free trial and demo to get started with the platform. For businesses looking to improve customer experience and optimize operations, Qiscus offers a powerful solution to manage customer interactions.

Published on June 25, 2024