Question: Is there a customer engagement platform that offers customization, automation, and real-time translation to help me reach international customers?

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Zoho SalesIQ

If you're looking for a customer engagement platform that offers customization, automation, and real-time translation, Zoho SalesIQ is a great option. This all-in-one platform lets you proactively engage with website visitors and customers at any point of the customer journey. It includes tools like live chat, analytics, visitor scoring, automation triggers, and custom chatbots to personalize the customer experience. It also offers real-time translation and integrates with more than 30 apps like Zoho CRM, HubSpot and Google Analytics, so it's a good option for customer satisfaction improvements.

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Braze

Another good option is Braze, which uses AI to power personalized, real-time interactions across multiple channels. It combines data from multiple sources to build highly personalized experiences and offers features like journey orchestration, flexible segmentation and real-time triggers. Braze supports cross-channel messaging, so you can manage campaigns across email, mobile app, SMS, WhatsApp and web messaging, which can be helpful if you have international customers.

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INSIDE

For a platform that personalizes the customer experience across multiple digital touchpoints, check out INSIDE. It offers live chat, messaging, AI bots and real-time translation for a high-touch customer service experience. With features like live sentiment analysis, AI auto-translation and omnichannel service, INSIDE is a good fit for industries like retail, luxury goods and travel.

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MoEngage

Last, MoEngage is an insights-led customer engagement platform that uses AI to optimize interactions and deliver personalized customer experiences across multiple channels. It includes customer insights and analytics, omnichannel communication and AI-powered campaign optimization. MoEngage is geared for enterprise-level brands in industries like financial services and retail, with scalable and secure options to improve engagement and ROI.

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