Question: I'm looking for a platform that helps me engage with website visitors and customers in real-time to improve conversion rates.

If you want to connect with website visitors and customers in real-time to boost conversion rates, INSIDE is a good option. The platform combines live chat, messaging and AI to personalize the customer experience across multiple digital touchpoints. With live chat with data-rich cues, email ticketing, social messaging and AI bots, INSIDE lets companies provide a high-touch, personalized customer service experience, for example in the luxury retail and travel markets.

Another good option is Session AI, which uses artificial intelligence to predict the likelihood of purchase for each anonymous site visitor. Real-time visitor behavior is segmented into groups based on purchase intent, so you can take actions like upsell opportunities and time-bound promotions. That can dramatically boost conversion rates and cut promotional costs, so it's a good option for ecommerce sites.

Customers.ai offers a more powerful option by identifying website visitors and then remarketing to them. Options include Website Visitor ID X-Ray Pixel, B2B & B2C Data Enrichment and Advanced Audience Segmentation, which lets companies grow their email lists and target audiences with content that's more likely to convert. The service integrates with services like Meta, Klaviyo and Salesforce, so it's a good option for a customer engagement program.