Now Interact

Now Interact is now a leading provider of artificial intelligence and real-time customer journey optimization. The company's suite of solutions empowers businesses to tap into the power of machine learning to engage customers across multiple contact channels.

Now Interact's goal is to solve the problem of optimizing contact channels for individual customer needs and business goals. Its platform uses AI-based scoring to segment visitors based on their propensity to convert an online sale, and then offers the most suitable contact channel at the most suitable time. This results in increased digital sales and customer satisfaction.

Some of the key features of Now Interact include:

• Contact Channel Optimisation: Identifies the best contact channel for each customer, integrating machine learning technology across the entire ecosystem.
• Digital Sales Enhancement: Uses AI to determine who needs help and when to offer help to convert a sale.
• Customer Experience Improvement: Interacts with customers in a smart way, selecting the best channel to meet their needs and business goals.
• Multichannel Support: Offers a range of channels, including Call Back, SMS, Live Chat, Call Tracking, WhatsApp and Live Shopping, to accommodate different customer preferences.
• Campaign Planning and Management: Offers expert advice for planning, executing and managing campaigns to generate leads and drive sales.
• 24/7 Support: Offers high-quality support to ensure consistent customer service.
• Industry Knowledge and Consultancy: Offers expertise to help businesses overcome sales and customer support challenges.
• Technical Support and Configuration: Designs and implements technical configurations for early success.

Now Interact's solutions are designed to be scalable and flexible, making them suitable for businesses of all sizes and industries. Its technology integrates with a variety of existing tools, including LivePerson, Adobe and Google Analytics, so it can be used alongside existing systems.

The pricing model is not disclosed, but the company says it takes a partnership approach, starting with an assessment of each client's digital landscape to create a roadmap that suits their needs. This implies a customized pricing structure based on individual business needs.

Now Interact's solutions have won 17 industry awards and have generated more than 7 million leads and 1.9 million individual sales across 14 countries. The company's commitment to ongoing learning and growth ensures that its technology is always up-to-date, helping businesses stay competitive in a rapidly changing market.

Visit the Now Interact website to learn more about its offerings and book a demo to see how its AI-powered platform can help you improve your customer engagement and sales.

Published on July 5, 2024