Question: Do you know of a tool that can identify the best contact channel for individual customers and offer support at the right time?

Forethought is an AI-powered customer support platform that automates routine tasks and improves resolution rates. With tools like Triage to assess customer intent and route tickets to the right agents, and Assist to generate ticket summaries with AI, Forethought enables support teams to provide better service at lower cost and higher productivity.

Another contender is Kustomer, an all-in-one CRM that includes omnichannel messaging and AI-powered automations. Kustomer offers a single customer view and proactive support features that can increase agent productivity and customer satisfaction while decreasing operational costs.

Comm100 offers an omnichannel communication platform that centralizes customer engagement across multiple channels. It includes enterprise-class live chat, automation of over 80% of queries with custom and generative answers chatbots, and a knowledge base, to ensure a personalized customer experience while maintaining efficiency and scalability.