Exotel

Exotel is a connected customer conversation platform that helps businesses to create a seamless customer experience across voice, messaging and video channels. Powered by AI, the platform analyzes the quality of every interaction to drive revenue, customer satisfaction and compliance. This replaces manual quality assurance spot-checking, freeing up agents to focus on more important work with actionable insights.

Exotel's features help businesses to create a seamless customer experience:

• Intelligent Conversation Quality Analysis: Automate quality analysis to drive revenue and customer satisfaction.
• Contextual Conversations: Understand customer needs and aspirations through every call, message and chat.
• Cloud Contact Center: Scalable, compliant and secure solution for enterprises that need to focus on streamlined operations and integrated customer engagement.
• Multichannel APIs and No-Code Apps: Personalize customer interactions from anywhere.
• Omnichannel Engagement: Deliver hyper-personalized customer service across multiple touchpoints.
• AI-Powered Conversations: Boost productivity and achieve cost savings at scale.

Exotel serves more than 7,000 businesses across 60 countries, connecting over 700 million people and answering over 4 billion queries with AI bots. Its expertise spans industries like banking and financial services, logistics, healthcare and hyperlocal businesses.

The platform comes with industry-specific solutions and integrates with CRM, help desk and custom apps to increase agent productivity and personalize service and support. Exotel offers enterprise-grade security with 100% compliance to local regulations and ISO 27001:2013 certification.

Exotel is the perfect choice for businesses looking to accelerate market entry, build trust with customers and protect data. With a reliable and flexible solution for customer engagement, Exotel helps businesses to create a seamless customer experience. Whether you're a startup or an enterprise, Exotel helps you build connected customer conversations that drive business growth and customer loyalty.

Published on July 5, 2024