Exotel Alternatives

If you're looking for another Exotel alternative, Genesys Cloud CX is worth a look. This AI-powered platform is designed to help businesses create great customer and employee experiences through omnichannel engagement and contact center operations. It's designed to increase response rates, first-call resolution and agent productivity, and is used by more than 8,000 organizations in more than 100 countries.

Another good candidate is Verint. Verint's customer experience automation platform is infused with AI to help businesses engage customers and drive business outcomes. It offers tools for engagement data analysis, quality and compliance management, and channel automation, making it a good choice for contact centers that want to improve customer experiences and lower costs.

Talkdesk is another cloud-based contact center platform that uses AI to help improve customer service. With features like automated post-call work, higher self-service rates and actionable insights, Talkdesk is designed to provide a consistent customer experience across digital and voice channels. It integrates with tools like Salesforce and Microsoft Teams, so it's a good fit for many industries.

If you're looking for a conversation intelligence platform, check out Cresta. Cresta uses generative AI to analyze conversations and provide insights, helping businesses improve customer care, sales, retention and collections. It offers real-time guidance and automation tools, and it integrates with a wide range of contact center platforms to drive business results.