Question: I need a platform that provides omnichannel engagement and personalized customer service across multiple touchpoints.

Genesys Cloud CX is an AI-infused contact center platform that can help you improve customer and employee experiences across many touchpoints. It includes a range of tools for journey management, contact center operations and omnichannel engagement. With AI and automation, Genesys Cloud CX can help companies improve response rates, first-call resolution and agent productivity while delivering personalized experiences at large scale.

Another option is Netomi, an enterprise-level AI-powered customer service and support platform. Netomi spans multiple channels, including email, chat, messaging, SMS and social media. It uses generative AI to automate support work, generating high-quality responses while protecting brand safety and security. Netomi integrates with existing systems and offers features like real-time omnichannel intelligence and proactive care, leading to a notable increase in support team capacity and resolution rates.

For a more personal touch, INSIDE offers a customer engagement platform that uses live chat, messaging and AI to personalize interactions across multiple digital touchpoints. It includes features like AI bots, email ticketing and social messaging, which makes it a good fit for industries like luxury retail and travel. INSIDE's omnichannel service lets customers move fluidly across different touchpoints, so you can offer a high-touch, personalized customer service experience.

Last, Comm100 is an omnichannel communication platform that centralizes customer engagement across multiple channels, including live chat, bots, automation and email. It includes tools like enterprise-class live chat, knowledge base and queue management, so you can offer both a personalized customer experience and efficient operations. Comm100 is compliant with industry standards and is a good fit for industries like healthcare and banking.