ContactPigeon

ContactPigeon is an award-winning omnichannel customer engagement platform that empowers retailers to personalize customer experiences and achieve predictable eCommerce and retail results. The platform streamlines cross-channel campaigns with a centralized workflow management system to ensure the best possible customer experience.

ContactPigeon allows users to create unique customer journeys and touchpoints across multiple message channels, including email, push notifications, SMS, Messenger, on-site messages and more. The platform offers insights into customer interactions across each channel, giving businesses a deeper understanding of their audience's behavior.

Some of the key features include:

• Omnichannel Outbound Messages: Centralized workflow management for streamlined cross-channel campaigns.
• Unified Customer Profiles: Combine web behavior, campaign interactions and eCommerce history to create a more detailed customer profile.
• Dynamic Segments: Easy to build rule-based segmentation builder to better define and group the customer base.
• Predictive Recommendation Engine: Predict customer churn likelihood and dynamic product recommendations based on customer interests.

The platform also includes pre-built automated eCommerce customer journeys so businesses can get started quickly. It comes with a full library of pre-made templates for email, pop-up and landing pages that can be customized for individual brands. Dedicated eCommerce specialist support is also available to help teams with ideation and execution.

ContactPigeon comes with a built-in chatbot designed specifically for retailers and eCommerce, allowing for immediate customer issue resolution. It also comes with AI-generated product recommendations to help brands grow efficiently. Users can trigger custom-made messages to nurture or follow up with visitors based on chat-related insights.

ContactPigeon integrates with a variety of platforms, including Shopify, BigCommerce, Magento and WooCommerce, among others. The platform supports channels like email, push notifications, mobile (SMS/Viber/WhatsApp), on-site retargeting, chatbot, 2-way QR codes, landing pages and sign-up forms.

Pricing is not clearly outlined, but users can request a custom quote from the Sales Team to learn more about pricing that's tailored to their specific needs.

ContactPigeon is designed to be easy to use, with drag-and-drop builders and a large library of templates to help marketers get started with campaigns quickly without needing advanced technical expertise. The platform also offers training and responsive support throughout the onboarding process and collaboration.

ContactPigeon is GDPR-compliant and comes with GDPR-compliant opt-ins to make sure campaigns run smoothly. After signing up, a team of account executives and customer success specialists will help users through the integration process.

ContactPigeon is designed for retailers and eCommerce businesses looking to personalize customer experiences and maximize conversions across multiple channels. It offers a comprehensive solution for creating targeted campaigns, managing customer interactions and optimizing marketing strategies.

Published on July 4, 2024