Question: Is there an AI-powered platform that can assist with multi-channel marketing campaigns and customer support?

If you want an AI-powered platform to help with multichannel marketing campaigns and customer service, Haptik is a top contender. It has a range of tools, including Gen AI Web Q&A, Gen AI Sales Assistant and Smart Agent Chat, that can help businesses offer fast and accurate customer support on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web chat. The platform is designed to improve customer satisfaction and operational efficiency, with examples of success including a 68% repeat rate on WhatsApp commerce.

Another top contender is Appier, which is geared for optimizing marketing, customer experience and performance across multiple channels. It has tools for user acquisition, campaign automation, conversion optimization, AI personalization and conversational marketing. The tools are designed to streamline workflows, convert customers immediately and provide insights so businesses can act, and are suited for gaming, e-commerce, financial services and automotive industries.

For a more advanced customer service automation tool, Ada is also worth evaluating. It replaces traditional chatbots with AI-powered customer service, letting businesses onboard, measure and coach AI agents to handle more than 70% of customer inquiries. Ada supports more than 50 languages and can integrate with existing data sources, ensuring personalized and relevant customer interactions across web, mobile, social media, SMS and phone.

CM.com also offers a powerful AI-powered conversational software platform with a range of tools to improve customer relationships. Its Engagement Platform and Connectivity Platform let businesses create customer journeys with AI-powered marketing and service apps. CM.com also offers tools for online and offline payments, ticket sales and customer data collection, which can help businesses streamline the customer experience and work more efficiently.