Vivocha

Vivocha is a next-generation customer engagement platform that empowers businesses to deliver a more personalized and efficient real-time communication and collaboration experience directly on your website, mobile app, or messaging channels. The platform combines a variety of tools such as video, voice, chat and collaborative tools to offer a seamless support experience.

Vivocha allows you to interact with customers through multiple channels. The main features include live chat, click-to-call, co-browsing, video chat and callbacks. This allows businesses to offer more personalized support and to tailor the customer experience. For example, co-browsing enables agents to share their screen with visitors and guide them to the right information. The video chat feature also enables up-selling and cross-selling opportunities, increasing agent productivity.

Vivocha integrates with external applications in a seamless manner, making it easy to get started and use. This cloud-based platform is highly scalable and secure, so businesses can trust it with their customer engagement needs. With flexibility in mind, Vivocha's APIs make it easy to integrate, saving time and effort to get up and running with the platform.

Some of the main advantages of Vivocha include:

• Increased online sales: With real-time support, you can increase conversion rates and average transaction value.
• Increased productivity: Shorten interaction time and reduce repeat calls by providing agents with contextual information.
• Cost savings: Optimize operations to reduce service costs while maintaining customer satisfaction.
• Increased customer satisfaction: Offer proactive support through multiple channels to increase customer loyalty.

Vivocha is perfect for companies that want to simplify their customer engagement processes and improve overall customer satisfaction. By integrating with a wide range of platforms and offering a range of advanced features, Vivocha offers a comprehensive solution for managing customer interactions.

Published on June 29, 2024