Question: Can you recommend a customer engagement platform that offers live chat, messaging, and AI-powered personalized experiences?

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INSIDE

If you're looking for a more powerful customer engagement platform, INSIDE is worth considering. It includes live chat, messaging and AI to personalize the customer experience across many digital touchpoints. Among its features are live sentiment, email ticketing, social messaging and AI assistants. With omnichannel service, customers can be serviced across many touchpoints. It's geared for industries like luxury, retail and travel.

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Haptik

Another option is Haptik, a Conversational CRM that uses Generative AI to help customer lifecycle management across many industries. It offers tools like Gen AI Web Q&A, Gen AI Sales Assistant, Smart Agent Chat and Intelligent Analytics. Haptik spans multiple channels, including WhatsApp, Facebook Messenger and SMS, for a big boost in customer satisfaction and operational efficiency.

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Comm100

Comm100 is an omnichannel communication platform that centralizes customer engagement. It includes enterprise-class live chat, automated customer query handling and a variety of tools for messaging and queuing. Comm100 balances human and bot interactions, making it a good fit for industries like banking, healthcare and insurance.

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Kustomer

If you're looking for a full-featured CRM, Kustomer offers omnichannel messaging and AI-powered automations. Among its features are a single customer view, AI-powered chatbots, self-service and advanced reporting. Kustomer can boost agent productivity and customer satisfaction while lowering operational costs, so it's good for companies of any size.

Additional AI Projects

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LivePerson

Accelerates contact center transformation, agent productivity, and personalized customer experiences through digital-first customer interactions and conversational AI.

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Genesys Cloud CX

Unify customer and employee experiences across touchpoints with AI-driven omnichannel engagement, automation, and end-to-end journey management.

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Kommunicate

Automates customer inquiries with AI-powered chatbots, providing fast and accurate responses in over 100 languages across multiple channels.

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Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

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Aivo

Automate and enhance customer interactions across multiple touchpoints with personalized conversations, 24/7 support, and seamless live agent integration.

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CM.com

Automates customer support and conversations with AI-powered chatbots, enabling personalized experiences across multiple channels without requiring coding expertise.

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Giosg

Personalize customer interactions with AI-powered chatbots, live chat, and interactive content, capturing better leads and providing exceptional customer service.

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SnapEngage

Automate conversations, capture leads, and respond to customers faster with omnichannel support, CRM integrations, and advanced bot technology.

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Algomo

Automates and personalizes customer interactions, answering up to 85% of repetitive questions, and delivering top-notch support through AI-driven chatbots and live chat.

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DigitalGenius

Automates customer service tasks with deep integrations, visual AI, and generative AI, providing instant support and personalized answers to customers' questions.

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Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

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Braze

Orchestrate personalized customer interactions in real-time across multiple channels, using AI-driven data activation and journey optimization to deliver timely, on-brand experiences.

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helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.

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Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

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Inbenta

Automates customer interactions with 95% accuracy, using AI to interpret intent and respond accordingly, while providing personalized and efficient support.

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Engati

Build and manage conversational AI across multiple channels, including WhatsApp and Instagram, with omnichannel engagement and low-code bot building capabilities.

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Conversica

Automates lead qualification and engagement with human-like conversations, uncovering hidden revenue opportunities and amplifying resources across the customer lifecycle.

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My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

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DeepConverse

Automate customer service operations with AI-powered chatbots that engage customers in a personalized and precise way, reducing support costs and improving productivity.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.