Inbenta

Inbenta provides a full conversational AI platform for automating customer interactions, cutting operational costs and improving customer satisfaction. Its tools, which are designed to be personalized and efficient, can reach customers on chatbots, search, messenger and knowledge management.

The platform is designed to offer a high degree of automation and accuracy, using AI to interpret the intent behind customer requests and respond accordingly. Inbenta's chatbot can have a more autonomous conversation, answering questions and taking actions on its own. The search function is designed to be easy for customers to use so they can find the information they need. The knowledge management tool is designed to house company information so customers can find what they need.

Among Inbenta's features are:

• 95% correct answer rate: Gets better with each interaction.
• Self-learning: No need to train with data, which means lower maintenance costs.
• Super-fast implementation: Can be used straight out of the box.
• Configurable: Can be used in different industries, business units and use cases.
• Multilingual: Works in 35 languages.
• Interoperable: Can be integrated with multiple systems.

Inbenta's products and services are designed for a variety of use cases, including customer service, IT helpdesk, marketing, sales and HR. That means it can be used by companies in a wide range of industries, including banking, travel, government, e-commerce, health care and insurance.

For customers, Inbenta promises a high degree of personalization and speed. Chatbots and self-service tools are designed to offer immediate assistance, cutting the need for human agents and wait times. The platform is highly customizable, letting businesses personalize their customer experience to meet their needs.

Inbenta's edge is its proprietary AI, which has been trained for more than a decade in many industries and use cases. That AI is highly accurate and safe to use, so companies can trust it to improve customer experience at large scale. The company's platform goes beyond chatbots to include search, knowledge management and digital instructor abilities, too, so it's a broader conversational AI foundation for customer engagement and support.

Pricing isn't publicly disclosed, but customers can contact Inbenta through its website to get pricing information for their specific needs. Overall, Inbenta is a powerful and flexible option for businesses looking to improve their customer experience and cut costs by automating operations with intelligent automation.

Published on June 27, 2024