Inbenta Alternatives

If you're looking for another Inbenta alternative, boost.ai is worth a look. It offers an enterprise-grade conversational AI platform that's designed to increase customer satisfaction and automate customer service. The platform uses AI chat and voice bots for personalized conversations and offers features like generative AI for creative responses, omnichannel consistency and a hybrid approach that combines human and virtual agents. It also integrates with existing systems, supports multiple authentication and business applications, and has a focus on ROI.

Another contender is Haptik, a Conversational CRM that uses Generative AI to optimize customer lifecycle management across industries. It offers tools like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying guidance and Smart Agent Chat for optimized agent interactions. Haptik supports multiple channels, including WhatsApp, Instagram Direct and Google Business Messages, to help businesses generate leads, improve customer satisfaction and optimize operational efficiency.

Yellow.ai also offers a suite of tools to improve customer service with AI technology. Its Dynamic Automation Platform (DAP) uses a multi-LLM architecture to handle high volumes of conversations and offers features like generative AI chat, human-like conversation style and advanced analytics. The platform is customizable for different industries and is designed to reduce operational costs and increase conversion rates.

Last but not least, you could check out Ada for AI-powered customer service automation. It replaces traditional scripted chatbots with AI-powered customer service, letting businesses onboard and coach AI agents to handle more than 70% of customer inquiries. Ada integrates with existing knowledge bases and data from other business systems, offering personalized responses in multiple languages across multiple channels, including web, mobile, social, SMS and phone.