Question: Can you recommend a conversational AI platform that can handle high call volumes and improve customer satisfaction?

If you're looking for a powerful conversational AI platform for high call volume and customer satisfaction, boost.ai is a good option. This enterprise-focused platform uses AI chat and voice bots for personalized interactions and can handle high traffic while keeping costs down. It's got scalability and security built in through easy integration with existing systems, 24/7 coverage and a hybrid approach that combines human and virtual agents. The platform is geared toward increasing self-service rates and automating customer service, and it's got resources to help you explore the potential of conversational AI.

Another good option is PolyAI, a customer-led conversational platform for enterprise use. It can handle more than 50% of calls and ensure a consistent brand experience by using sophisticated voice AI. Among its abilities are handling complex customer inquiries, minimizing wait times and boosting customer satisfaction through integrations with existing tech stacks. The platform offers detailed data and insights into customer conversations so you can optimize operations and automate more, and it charges by the minute.

If you want to move to digital-first customer interactions, LivePerson is a good option. It helps businesses move beyond legacy call centers to digital interactions, increasing engagement and results by routing voice calls to digital channels. The platform lowers operating costs and boosts customer satisfaction, giving agents full tools and intelligence to reduce churn and increase productivity. It also uses large language models to automate complex customer interactions and analyze omnichannel conversation data to better understand customer needs.