Simplr

Simplr uses a combination of bots and humans to create exceptional customer experiences (CX). With the use of generative AI, it offers fully managed, highly secure conversational bots for enterprise CX. This approach ensures quality and efficiency, allowing CX teams to be more productive and customers to be happier.

Simplr seeks to help customer service teams overcome common challenges, including high costs and low customer satisfaction. It does this by:

• Improving CX quality and efficiency: Reducing costs while improving customer satisfaction.
• Driving revenue: Converting pre-sale leads and increasing customer loyalty.
• Driving CX transformation: Leveraging AI to transform CX strategies.

Some of the key features of Simplr include:

• Cognitive Paths: ChatGPT safeguards that keep conversations grounded and introduce generative AI chatbots in a controlled manner.
• EngageNow Suite: Automation and human touch to help customers and make customer retention easier.
• Simplr Chatbot: A trusted GenAI chatbot that mirrors the behavior of high-quality human agents.
• Human Cloud Network: On-demand access to high-quality, AI-augmented customer service agents.
• Voice to Digital: Effortless routing of incoming phone calls to digital channels.

The platform is applicable to a range of industries, including home and appliances, retail electronics, SaaS and technology, and more. Simplr offers a range of solutions for customer support, conversational commerce and technical support, helping businesses to respond faster, eliminate forecasting, and improve CX.

Pricing is designed to align with the customer's goals, with incentives tied to customer resolution. This means that customers only pay for what they need, without fixed costs or waste. If a customer's issue isn't resolved, there is no cost for the service.

Simplr is committed to building long-term partnerships with its customers, aligning their success with that of their partners. With a fully managed service, the company brings expertise to set up and operate high-quality, automation-first CX approaches. Simplr is an innovation center focused on applying generative AI to deliver exceptional customer experiences and drive new revenue streams for clients.

Published on July 6, 2024