Question: Can you recommend a customer engagement platform that uses AI to improve customer experience and reduce costs?

If you're looking for a powerful customer engagement platform that uses AI to improve customer satisfaction and lower costs, Verint is definitely worth a look. Verint's CX automation platform uses AI to improve customer engagement and business results. With tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, and Channel Automation, it lets contact centers automate interactions, forecast demand and ensure good interactions while lowering costs. Its open architecture means it can integrate with other tools you already have, making it a good choice for companies trying to modernize their customer experience and operations.

Another AI-powered platform is Engageware, which automates customer service so contact centers have a lot more capacity and employees can be more productive. It can handle more than 98% of mundane questions with a virtual assistant, and it's available 24/7 across omnichannel support. By offloading contact centers and making operations more efficient, Engageware can help companies improve customer satisfaction and revenue growth in industries like financial services, healthcare and retail.

If you prefer a more data-driven approach, check out MoEngage. The company's platform uses AI to optimize interactions, boost return on investment and deliver personalized customer experiences across multiple channels. With tools like customer journey orchestration, AI-powered campaign optimization and real-time transactional alerts, MoEngage is built for scalability and security, making it a good fit for enterprise brands in financial services, retail and e-commerce. By understanding customer behavior and preferences, MoEngage enables companies to create targeted campaigns that boost engagement and ROI.

Last, Genesys Cloud CX is another all-purpose AI-powered contact center platform. It lets companies orchestrate every customer journey across multiple interactions, with omnichannel engagement and workforce engagement management. With end-to-end journey management and a cloud foundation, Genesys Cloud CX is designed to boost response rates, first-call resolution and agent productivity, and it's a major player in the industry, used by more than 8,000 companies around the world.