Question: I'm looking for a solution that can help my customer support team respond faster and improve customer retention, can you suggest one?

For better customer support and response times, Zendesk is a well-rounded option. It uses AI to personalize interactions across text, mobile, phone, email, live chat and social media. Zendesk also offers AI Agents to field customer requests, Workforce Management to optimize staffing, and Quality Assurance to evaluate interaction quality. That makes it a flexible and scalable option for businesses of all sizes, with a good return on investment.

Another top pick is Forethought, an AI-powered platform that automates mundane work and improves customer support productivity. Forethought's Solve tool fields basic questions with automated responses, Triage evaluates customer intent and sends tickets to the right agents. The Assist tool helps agents work more efficiently with AI-generated summaries and suggestions, and Discover evaluates data to optimize workflows. It integrates with popular helpdesks like Zendesk and Salesforce, with a promise of a high return on investment and better productivity.

Intercom is another powerful option, with an AI-first approach that includes tools like AI Agent for immediate support, AI Copilot for agent support, and AI Analyst for support leader insights. Its AI-powered inbox and AI-driven workflows keep customer service on track, and the service's continuous learning from customer conversations means it improves over time. Intercom serves businesses of all sizes in a range of industries, including e-commerce and financial services.

For a lightweight and efficient customer support system, Help Scout is a good choice. It automates mundane work and leaves complex interactions to humans, with AI Drafts, AI Answers, AI Summarize and AI Assist. That lets teams work more efficiently and respond promptly, which keeps customers happy. Help Scout requires no programming to set up and can be easily added to existing workflows.