Wix Answers

Wix Answers is a comprehensive customer support platform that streamlines and simplifies your customer service operations. It consolidates multiple support channels, including knowledge bases, ticketing systems, chats and calls, into one unified platform. This allows teams to manage all customer interactions in one place, increasing efficiency and flexibility.

Some of the key features include:

• Unified Timeline: See all customer interactions in one timeline.
• AI-Powered Knowledge Center: Let customers help themselves by finding answers or let agents quickly resolve issues with AI-powered information.
• Real-Time Automation: Anticipate and respond to customer needs in real-time, so customers get the help they need when they need it.
• Scalable Operations: Handle a high volume of tickets with intelligent automation, so you don't need to hire more people.

Wix Answers is designed to save you time and effort by automating manual processes, providing a self-service knowledge center and automating to stay ahead of customer demand. You can create a seamless, effortless experience for customers and support agents.

The results speak for themselves: 97% self-service success rate, 75% one-touch resolution and the ability to handle 3500 tickets per day with just 19 agents.

Wix Answers is designed for businesses of all sizes, from small teams to large enterprises, with an intuitive, no-code interface and scalable features. You can grow your support operations without sacrificing quality, making it a great choice for customer support leaders.

Pricing isn't disclosed, but you can start a free trial to try the service and see its features for yourself.

Published on July 2, 2024