Question: Can you find a customer support platform that can handle a high volume of tickets without needing to hire more staff?

If you're looking for a customer support platform that can handle a high volume of tickets without having to add more employees, Wix Answers is a great option. The all-in-one platform consolidates support channels like knowledge bases, ticketing systems, chats and calls into a single interface. It includes an AI-powered knowledge center for fast issue resolution, real-time automation and scalable operations to handle a high volume of tickets. Wix Answers has been proven to handle 3500 tickets per day with just 19 agents, making it a great option for companies looking to save time and effort.

Another option worth considering is Forethought, an AI-powered customer support platform that automates mundane work and boosts resolution rates. It comes with tools like Solve for automated responses, Triage for optimizing ticket routing and Assist for AI-generated ticket summaries. Forethought integrates with top helpdesks like Zendesk and Salesforce, so it's a good fit for e-commerce, SaaS and FinTech companies. Its advantages include a dramatic decrease in First Response Time and a high deflection rate, which means support teams can deliver better service while reducing costs.

If you're looking to integrate your existing live chat tools, My AskAI is a customer support tool that deflects up to 75% of support requests. It offers a seamless handover to human agents with summarized chat history, automated content integration and multilingual chatbots. With flexible pricing plans, including a free option, My AskAI is designed to improve customer support efficiency without disrupting existing tools and processes.

Helpshift is another powerful platform that combines self-service, conversational support and ticketing. It also offers AI-powered tools like Self-Help AI and Agent AI Copilot to improve customer experiences. Helpshift's suite of analytics and reporting tools, including real-time dashboards and customizable reports, helps you understand customer and agent performance. The platform's pricing is based on the number of issues, so it's a great option for companies looking to reduce support costs and increase agent productivity.