Wix Answers Alternatives

If you're looking for a Wix Answers alternative, Helpshift is a good option. It offers a combination of self-service, conversational support and ticketing that's designed to be a full customer service system. Helpshift also offers AI-powered tools, including Self-Help AI and Agent AI Copilot, to automate customer interactions and improve agent productivity. It also comes with a Help Center with AI-powered article recommendations and a suite of analytics and reporting tools to measure performance.

Another good option is Forethought, an AI-powered customer support system that automates mundane tasks and increases resolution rates. Forethought's tools, including Solve for quick answers and Assist for agent productivity, categorize and handle customer inquiries. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies.

Intercom is another top contender with its AI-first approach, offering an AI-powered inbox, AI Agent and AI Copilot. The platform spans multiple channels, including phone support, help center and outbound messages. Intercom's AI-powered analytics and reporting tools let businesses see how customers are interacting and adjust support accordingly.

Last, Ultimate uses generative AI to automate more than 60% of support requests across multiple digital channels, improving customer satisfaction and efficiency. Its features include UltimateGPT for FAQ-style answers and Dialogue Builder for custom dialogues. Ultimate integrates with any CRM, so businesses can scale support operations and expand to new markets with multilingual support.