Question: Is there a customer service platform that uses AI to surface relevant answers quickly and increase self-service rates?

If you're looking for a customer service platform that uses AI to quickly surface relevant answers and increase self-service rates, Helpshift is a good choice. It offers a single platform for self-service, conversational support and ticketing. Helpshift uses AI-powered tools like Self-Help AI, Language AI and Agent AI Copilot to improve customer support, for example with AI-powered article recommendations, guided service and AI chatbots. That can lead to big cost savings in support and higher productivity from agents.

Another good choice is Ada, which stands out for automating customer service requests with an AI-powered agent that handles more than 70% of requests on its own. Ada can be integrated with existing knowledge bases and works in multiple languages for personalized and accurate answers. It offers voice and email automation, AI coaching and channel expansion to different communication channels, so it can be used across many industries.

boost.ai offers an enterprise-grade conversational AI solution designed to automate customer service while still delivering high-quality interactions. It can handle omnichannel consistency, 24/7 coverage and a hybrid approach that combines human and virtual agents. With generative AI for creative answers and no-code abilities, boost.ai is designed to increase self-service rates and offer a scalable, secure foundation for customer support.

If you're looking for a platform that automates mundane tasks and streamlines workflows, check out Forethought. It offers tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries and Discover for optimizing workflows. Forethought integrates with leading helpdesks and promises good returns on investment, so it's a good option for improving customer service efficiency and lowering costs.