Channel Talk is an all-in-one AI-powered messenger designed to help you manage customer service. It offers live chat, video conferencing, phone calls and more. Features include AI-driven automation, auto-generated FAQs, query routing and VIP-conversation prioritization. It's used by businesses of all sizes, with a 98% retention rate and more than 100 million monthly conversations.
Comm100 is another good option, offering an omnichannel communication platform that centralizes customer interactions. It includes live chat, bots, automation, email and voice. Comm100 is designed to balance human and bot interactions so you can personalize the customer experience while maintaining efficiency and scalability. It's particularly good for industries like higher education, banking and healthcare.
Nextiva offers a unified business communication platform that spans voice, video, chat and social media conversations. It features agent tooling with AI-powered knowledge bases, secure payment assistance and automated dispositioning. Nextiva also includes intelligent routing, analytics and workforce engagement management, so it's a good choice for improving customer interactions across many channels.