SnapCall

SnapCall is a video-first customer engagement and satisfaction platform that aims to make customer support more efficient and effective. With asynchronous issue resolution, real-time engagement and scheduled calls, SnapCall gives customer support teams a better understanding of customers' problems, speeding up the resolution process.

Among SnapCall's features are:

• Video Clips: Customers can share photos or videos with support teams to help resolve issues without as much back-and-forth communication.
• Live Video Calls: Real-time support lets agents quickly address customers' questions and concerns.
• Scheduled Calls: Schedule calls in advance so customers can get help at a convenient time.

The service integrates with common CRM services like Zendesk, Salesforce and ServiceNow. It also has strong security and privacy protections, including data protection and encrypted video and data storage.

SnapCall offers several pricing tiers to accommodate different business needs:

• Lite: Good for smaller teams, with unlimited clips and calls, CRM integration and AI features.
• Pro: Better for growing teams, adding features like call recordings and content recommendations.
• Enterprise: For very large businesses, with unlimited users, integrations and custom configurations.

SnapCall's AI technology helps with customer support by automatically analyzing customer questions, summarizing them and suggesting help center articles. The partnership between SnapCall and OpenAI is helping to advance the state of the art in customer experience, letting companies automate support processes, improve satisfaction and lower response times.

Companies that use SnapCall can improve customer satisfaction, agent productivity and their own competitiveness in customer support. The service is for anyone who interacts with customers, but it's particularly well suited for customer support teams that need to communicate clearly and efficiently to resolve issues quickly and build loyalty.

Published on June 14, 2024