Question: Do you know of a customer support tool that uses AI to analyze customer questions and suggest relevant help center articles?

Forethought

First on the list is Forethought. The platform automates mundane support work and offers tools like Solve for basic questions, Triage for assessing intent, Assist for summarizing tickets with AI, and Discover for optimization. It can be integrated with leading helpdesks and is geared for e-commerce, SaaS and FinTech companies. Forethought promises big returns on investment, shorter response times and higher deflection rates, so it's a good option if you want to improve efficiency and customer satisfaction.

Help Scout

Another option is Help Scout. The system automates repetitive work and cuts down on communication to let support teams focus on more complex interactions. It includes AI Drafts for email replies, AI Answers for quick help base answers, AI Summarize for long conversations and AI Assist for finishing replies. Help Scout is easy to set up, and it can dramatically increase the number of emails support reps can handle, so it's a good option for boosting productivity.

Additional AI Projects

Brainfish

Delivers instant, personalized answers to customer questions in under 2 seconds, reducing support requests and improving knowledgebase content.

Twig

Generates accurate answers 2x faster, leveraging help articles, resolved tickets, and support channels, to improve customer response speed and quality.

My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.

LiveChatAI

Automates customer support by answering questions using your website and help center content, reducing support volume by up to 70% and increasing satisfaction.

Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

Algomo

Automates and personalizes customer interactions, answering up to 85% of repetitive questions, and delivering top-notch support through AI-driven chatbots and live chat.

eesel

Instantly answers company questions from integrated sources, providing efficient and secure access to knowledge for customers and employees.

DigitalGenius

Automates customer service tasks with deep integrations, visual AI, and generative AI, providing instant support and personalized answers to customers' questions.

AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

Customerly

Augments support teams with AI-driven chatbots, assistants, and automation, enabling faster and more accurate responses to customer requests while reducing costs.

Markprompt

Build AI-native customer support experiences with automated ticket deflection, data syncing, and performance monitoring, while maintaining human oversight and control.

Inline Help

Proactively provides in-app support with AI-driven tools, delivering contextual insights, tooltips, and real-time answers to help customers quickly resolve issues and adopt products.

VOC AI

Automate over 50% of customer questions with accurate answers, and gain deep insights into customer sentiment to drive business improvement.

boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

IntelSwift

Automate customer-facing processes with AI-powered chatbots, personalized product recommendations, and human handoff, transforming support centers into profit centers.

Airkit.ai eCommerce

Code-free AI agents answer 90% of customer inquiries 24/7, providing personalized and seamless experiences, while proactively resolving issues and integrating with eCommerce tools.

AIChatbot

Automate up to 90% of customer support requests with custom-trained GPT chatbots, providing 24/7 multilingual support and increasing customer satisfaction.

Quickchat AI

Build custom AI Assistants with a no-code platform, featuring multilingual support, adjustable conversation styles, and knowledge base building for tailored customer interactions.

SiteSpeakAI

Automate customer support with customizable AI chatbots, answering product and service questions, and cutting costs by $564 and time by 33 hours per month.

Intellecta

Provides 24/7 customer support across multiple channels, answering product questions, moderating social media, and extracting real-time insights to improve customer experience.

Chaindesk

Build custom AI chatbots trained on your business data with a no-code interface, offering accurate and secure answers for customer support and lead generation.