Inline Help

Inline Help is an AI-infused knowledge base that proactively provides in-app support to help customers quickly resolve issues and get the most out of your product. This platform transforms your knowledge base into a user-centric, interactive tool for delivering customer support.

Inline Help features AI-driven tools to help you drive product adoption and lower support requests. Some of these features include:

• Explain This: Provides contextual insights directly within the app, replacing manual tooltips.
• Tooltips: Offers AI-powered tooltips that guide users through your app.
• Chatbot: Offers real-time, accurate answers to user questions.
• Widget: Houses all support tools in one convenient location.
• Knowledge Base: Provides users with contextually relevant knowledge.
• Ticket Form: Allows users to submit support requests directly from the app.

Inline Help supports multiple languages, including English, German, French, Spanish, Italian, Portuguese, and Japanese, so you can ensure your customers get the help they need in their native language.

Inline Help offers flexible pricing tiers to accommodate businesses of all sizes:

• Essentials: $97 per site per month, best for up to 250 content pages.
• Growth: $247 per site per month, best for up to 500 content pages and premium features.
• Enterprise: Custom pricing for large-scale businesses with dedicated support and features.

All tiers include Explain This, Tooltips, Chatbot, Knowledge Base and Ticket Form. Pricing tiers vary in the number of message credits and seats. You can try Inline Help with a 14-day free trial.

Inline Help takes security seriously, holding ISO 27001 certification, and uses enterprise-grade security measures to protect user data. This means Inline Help is a trusted option for businesses looking to improve user support and satisfaction.

Published on June 14, 2024