helpix is an automated customer service platform that uses AI to respond to customer inquiries 24/7 across multiple channels like social media, email, live chat, Telegram and WhatsApp. It can be easily integrated with knowledge bases and offers advanced NLU for generating human-like responses, making it a powerful tool for automating and enhancing customer interactions.
Another good option is Brainfish, which offers an AI-powered help center that responds to customer questions in under two seconds. It supports more than 30 languages and can be integrated with popular support software like Zendesk, Intercom and Salesforce. Brainfish's collaborative editor interface makes it easy to manage documentation, which can greatly improve your knowledge base and reduce support volume for a more efficient customer service.
If you're looking for a platform that's more geared for generative AI, check out MetaDialog. It automates customer support with accurate and compliant responses, and can be easily integrated with existing software like Zendesk and Intercom. MetaDialog's customizable flows, flexible escalation rules and multilingual support make it a good option for businesses of all sizes looking to boost customer satisfaction and efficiency.