Docent

Docent is a tool that can create chatbots for support straight out of existing documentation to help customers understand what's going on and get their problems solved faster. The result is a conversational chatbot that responds with human-sounding answers so customers get a more personalized experience.

The process is designed to be easy, with a few clicks that can create chatbots in a few seconds. That means it's available to a broad range of companies, including consumer software, education sites, D2C brands and B2B software. The tool can be connected to technical documentation, company intranets and other sources, too, for a richer support foundation.

The combination of ease of integration and human-sounding responses makes Docent useful for companies that want to improve their support. With the ability to quickly create chatbots based on existing documentation, companies can free up time spent on manual support and improve the overall customer experience.

If you're interested in trying out Docent, you can visit their website at www.trydocent.ai to learn more about how you can incorporate the tool into your support workflow.

Published on June 13, 2024