If you're looking for a solution that can provide human-sounding answers to customer questions, helpix could be a good option. This automated customer service platform, powered by artificial intelligence, can be used to respond to customer questions on social media, email, live chat, Telegram and WhatsApp. It can draw answers from multiple sources, which makes it easy to integrate knowledge bases and provide advanced NLU to ensure a human tone. Helpix offers a range of pricing options to suit businesses of different sizes, with the focus on improving customer satisfaction and experience.
Another option is MetaDialog, a conversational interface platform that uses generative AI to automate customer support. It can quickly find information, provide accurate answers using Large Language Models (LLMs), customize flows, set up flexible escalation rules and support multiple languages. MetaDialog can be easily integrated with existing platforms like Zendesk, Intercom and Facebook Messenger, which makes it a good option for small and large businesses looking to improve customer support efficiency and accuracy.
If you're looking for a conversational CRM, Haptik is a good option. It offers tools like Gen AI Web Q&A for quick customer support, Gen AI Sales Assistant for personalized buying guidance and Smart Agent Chat for efficient agent interactions. Haptik supports multiple channels including WhatsApp, Instagram Direct, Facebook Messenger and SMS, and offers solutions to improve customer satisfaction, generate leads and optimize operations. With features like enterprise-grade security and cost optimization, it's a good option for customer lifecycle management.
Last, Verloop is a conversational AI platform that automates customer support with personalized and contextual interactions. It can handle both chat and voice interactions, with tools to increase agent productivity and customer satisfaction. Verloop's features include automated chat and voice support, agent empowerment tools and multilingual support, which makes it a good option for industries like e-commerce and banking. It aims to deflect a significant portion of support requests, reducing the workload of live agents and improving customer satisfaction.