Question: I'm looking for a solution that allows customers to share multimedia content to help resolve support issues more efficiently.

If you want a service that lets customers share multimedia files to help resolve support issues more quickly, SnapCall is a good choice. The video-based service lets customers share video clips with support agents, a good approach to asynchronous issue handling, and it also offers live video calls and scheduled video calls for more immediate help. SnapCall integrates with common CRM systems and offers AI tools like automated inquiry analysis, so it's a good choice for customer satisfaction and agent productivity.

If you want to monitor and control customers' user sessions in real time, Fullview is a good choice. It offers cobrowsing, troubleshooting, session replay and collection of console and network data so support agents can resolve issues more quickly and effectively. Fullview integrates with common support services and offers several pricing tiers, so it's a good option for customer support and product analytics.

Last, Knowbase is a knowledge base service that can be used to share and retrieve multimedia files, including video and audio recordings. With a centralized library and natural language chat interface, it's easier to organize and share information, and customers can share relevant multimedia files with support agents. That can be a big help in resolving issues more quickly.