Question: Is there a customer engagement platform that offers both real-time and scheduled video calls for support teams?

SnapCall

If you're looking for a customer engagement platform that offers both real-time and scheduled video calls for support teams, SnapCall could be a great fit. SnapCall is a video-based customer engagement platform that enhances the efficiency and effectiveness of customer support by allowing for asynchronous issue resolution, real-time conversations, and scheduled calls. It integrates with popular CRM platforms like Zendesk, Salesforce, and ServiceNow, and offers strong security and privacy controls. This makes it ideal for companies aiming to improve customer satisfaction and agent productivity.

EdgeTier

Another excellent option is EdgeTier. This AI-powered customer engagement system continuously monitors conversations in real-time, detecting problems and offering insights to help teams work more efficiently. It includes real-time alerts, automated conversation organization, and real-time agent coaching, along with support for multiple languages. Designed to scale to handle large volumes of messages, EdgeTier integrates with existing software stacks and provides real-time feedback on agent performance and customer satisfaction, which can significantly boost agent productivity and response times.

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