SnapCall Alternatives

Empower customer support teams with asynchronous issue resolution, real-time engagement, and scheduled calls, leveraging AI-driven analysis and summarization for faster resolution.
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Fullview

If you're looking for a SnapCall alternative, Fullview is worth a look. It lets you monitor, control and analyze user sessions in real time, which can help you troubleshoot more efficiently. With cobrowsing, troubleshooting and session replays, Fullview gives you immediate context into customers' problems and helps you prioritize privacy. It integrates with many support software tools like Zendesk and Service Cloud, so it's a good choice if you're looking to improve customer support and lower resolution times.

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Customerly

Another alternative is Customerly, an AI-powered customer service platform for SaaS companies. It includes an AI chatbot (Aura) for answering customers' immediate questions, an AI assistant to write follow-up responses, and support for multiple languages. Customerly's unified help desk and automated workflows help you resolve issues faster, and it also offers feedback and growth tools to optimize the customer experience. The platform is good for companies that want to use AI to improve customer support but also offers marketing automation tools.

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Forethought

Forethought is another platform that automates mundane work and improves resolution rates. It offers tools like Solve for automated responses, Triage for assessing customer intent, Assist for AI-generated ticket summaries and Discover for optimizing workflows. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good choice for e-commerce and FinTech. It promises good returns on investment and productivity improvements.

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AptEdge

Last, AptEdge is notable for its AI-based approach to turning apps into answers for support agents. With Generative AI (GPT), AptEdge automates and amplifies support, helping to lower ticket volume and improve resolution time. It integrates with popular tools like Salesforce, Zendesk and ServiceNow, and is designed to handle high call volumes and rising customer expectations. It's a good choice for large enterprises that want to keep customers happy while handling high volumes of support.

More Alternatives to SnapCall

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IntelSwift

Automate customer-facing processes with AI-powered chatbots, personalized product recommendations, and human handoff, transforming support centers into profit centers.

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Help Scout

Automates routine tasks, cuts resolution time, and smooths communication with AI-driven features, freeing your support team to focus on more personal, high-value work.

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Tidio

Automate up to 70% of customer inquiries with a conversational AI chatbot, freeing support teams to focus on high-value interactions.

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Intellecta

Provides 24/7 customer support across multiple channels, answering product questions, moderating social media, and extracting real-time insights to improve customer experience.

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Brainfish

Delivers instant, personalized answers to customer questions in under 2 seconds, reducing support requests and improving knowledgebase content.

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Twig

Generates accurate answers 2x faster, leveraging help articles, resolved tickets, and support channels, to improve customer response speed and quality.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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Dovetail

Centralizes customer data in a single repository, surfacing key moments and common themes to uncover unmet needs and drive data-driven product decisions.

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My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

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DigitalGenius

Automates customer service tasks with deep integrations, visual AI, and generative AI, providing instant support and personalized answers to customers' questions.

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Sierra

Deploys personalized AI agents that reflect business and customer needs, resolving issues in real-time with empathetic and conversational interactions.

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Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.

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eesel

Instantly answers company questions from integrated sources, providing efficient and secure access to knowledge for customers and employees.

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WowTo

Create step-by-step how-to videos with an AI-powered screen recorder that automatically generates a voice-over, reducing support requests and improving customer satisfaction.

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boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

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Atlas

Unify customer context with a comprehensive platform featuring timeline views, session replays, AI-powered response suggestions, and omnichannel management.

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VOC AI

Automate over 50% of customer questions with accurate answers, and gain deep insights into customer sentiment to drive business improvement.

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DeepConverse

Automate customer service operations with AI-powered chatbots that engage customers in a personalized and precise way, reducing support costs and improving productivity.