Wildix

Wildix is a global telecommunications company that provides VoIP, multimedia PBX, WebRTC and unified communications solutions. The company's technology is designed to improve business processes, increase revenue and improve customer satisfaction through the use of AI-powered communication tools.

Some of the key features include:

• Real-time Assists: AI-powered pop-ups offer suggestions and explanations during meetings and calls to improve training and customer interactions.
• AI Summaries and Insights: Automatic summaries and insights help users quickly get up to speed on calls and meetings they missed, with the ability to highlight key topics and action items.
• Sales Intelligence: AI-powered insights, both during and after meetings, help customer-facing teams deliver top-notch service with real-time suggestions and post-call transcripts.
• Real-time Transcriptions and Sentiment Analysis: Live transcription and sentiment analysis help improve accessibility and make it easier to make informed decisions.
• AI Assistant in Chat: Copilot functionality drafts messages and prepares translations to help teams respond quickly and tap into industry expertise.
• Automatic CRM Logging: Integrates CRM and Wildix solutions, automatically logging all transcriptions, summaries and sentiment analysis without manual work.

Wildix offers a cloud browser-based unified communications platform that helps teams collaborate more effectively and improve sales. The solution integrates with popular tools like Salesforce and Gong.io, and offers features like:

• Evolved Live Chat: Direct connection to the website for fast customer interaction.
• Webinar & Video Conference: Professional video conferencing for sales and customer service.
• Smart and Remote Working Solution: All-in-one remote team solution with chat, audio calls, desktop sharing and video conferencing.

Pricing is based on the needs of small, medium and large businesses, with four license options:

• PBX-BASIC: Suitable for basic phone use.
• UC-ESSENTIAL: Improves internal communications with collaboration tools.
• UC-BUSINESS: Combines PBX with CRM and offers WebRTC Kite for external communication.
• UC-PREMIUM: Adds performance and activity control features.

Customers have praised Wildix for ease of use, customizability and integration with existing infrastructure. With the use of AI and a cloud-based approach, Wildix is working to revolutionize business communications and improve sales performance.

Published on June 27, 2024