Vivocha Alternatives

If you're looking for a Vivocha alternative, LivePerson is a good choice. It's a digital-first customer interaction platform with features like routing voice calls to digital channels and automating common customer intents. It's got a good track record when it comes to lowering operating costs and improving customer satisfaction, so it's a good pick for companies trying to modernize their contact centers and get more out of their employees.

Another good alternative is CM.com. It's an AI-powered conversational software platform with a range of tools, including AI chatbots for customer service and a Generative AI Engine for fast chatbot setup. It's an omnichannel communication platform and offers personalized customer experiences through its Customer Data Platform. It's flexible and adaptable, so it's good for companies that want to simplify their customer engagement operations.

If you want a more personal touch, INSIDE is a full-service customer engagement platform with live chat, email ticketing and AI-powered auto translation. It's designed to offer a high-touch, personalized customer service experience across multiple digital touchpoints, particularly well-suited for industries like luxury retail and travel. Its ability to route customers across channels can dramatically improve engagement and conversion rates.

Last, Comm100 is another good option, an omnichannel communication platform that centralizes customer engagement across multiple channels. It's got enterprise-class live chat, automation of more than 80% of queries, and compliance with industry standards like SOC 2 and ISO 27001. That makes it a good fit for industries like higher education and healthcare where security and efficiency are important.