UJET

UJET is a cloud contact center platform that leverages AI to power customer experiences through automation, intelligence and omnichannel orchestration. The platform is designed to transform traditional contact center operations with modern analytics, real-time data exchange and intelligent automation.

UJET's CCaaS solution provides a range of features to engage customers and support agents. Among them:

• Omnichannel Engagement: Manage interactions across voice, SMS, chat, virtual agent and agent assist.
• CRM Data Unification: Read and write customer data and personally identifiable information (PII) to your CRM in real-time, creating a single source of truth.
• Real-Time Analytics and Predictive Intelligence: Leverage AI to drive operational efficiency and personalized customer experiences.
• Biometric Authentication: Use Face ID or fingerprint to authenticate customers quickly and securely.
• Media Sharing: Allow customers to share photos, videos, and text with agents in real-time.
• Easy Integration: Seamlessly integrate with popular CRM platforms and other customer service solutions.

UJET's platform is designed to provide a seamless, contextual customer experience. It enables businesses to authenticate, pay and share media directly from their smartphones, streamlining interactions and improving outcomes. The system's user-friendly interface and flexible pricing means it can be used by organizations of all sizes.

The project is designed to be easy to use for both customers and agents, with features like channel blending and photo/video sharing to enable more natural interactions. This leads to faster issue resolution and higher rates of first-call resolution. UJET also provides native integration with industry-leading CRM platforms, allowing for personalized customer journeys and data-driven decision-making.

UJET's key benefits include:

• Enhanced Customer Experience: Deliver seamless, contextual interactions across various channels.
• Operational Efficiency: Automate tasks, reduce manual errors, and improve agent productivity.
• Real-Time Insights: Gain advanced analytics and predictive intelligence for data-driven decision-making.

Pricing and package details are not disclosed, but UJET offers flexible pricing options to suit the needs of different organizations. Prospective users can visit the UJET website for pricing information and to schedule a demo.

Published on July 3, 2024