Question: Do you know of a cloud-based contact center solution that offers biometric authentication and media sharing capabilities for seamless customer interactions?

If you're looking for a cloud-based contact center solution that supports biometric authentication and media sharing, UJET is a good all-in-one option. UJET offers features like biometric authentication, media sharing and integration with widely used CRM software. It's designed to improve customer interactions with features like channel blending, photo/video sharing and native CRM integration for better customer experience and operational efficiency.

Another top option is Genesys Cloud CX, an AI-infused contact center platform with a broad suite of tools for omnichannel engagement and end-to-end journey management. The platform supports biometric authentication and media sharing so businesses can provide personalized and efficient customer experiences. Genesys Cloud CX is used by more than 8,000 customers and is a leader in Gartner, IDC and Forrester research reports.

If you prefer a more integrated product, RingCentral is an all-in-one cloud communications platform that includes features like AI-first video meetings, business SMS and a wide range of integrations with other business software. RingCentral's RingCX module offers omnichannel contact center options, so it's a good option for businesses that want to simplify customer interactions and improve productivity.

Last, Vonage Contact Center is a cloud-based contact center option that handles omnichannel interactions with biometric authentication and media sharing. It includes features like customizable dashboards, AI-Powered Routing and Video and Screen Sharing, making it a good option for businesses that want to modernize their customer service operations and provide a consistent experience.